If you cancelled your trip for reasons covered in the PDS, we’ll be able to pay you back for things like cancellation fees, non-refundable deposits for pre-booked flights, accommodation, tours and more.
In terms of international departure taxes, you may get reimbursed depending on your place of departure and which airline you’re flying with.
All FAQ answers are based on the current effective PDS. If your policy is older than the current PDS, please contact us or refer to your particular policy.
Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the PDS.