What If the airline loses my luggage?

We do not cover for any loss or damage to items jewellery, mobile phones, tablets, cameras, video cameras, personal computers, computer equipment or their accessories after you have checked them into the hold and until you have collected them again from the luggage conveyor as the transport is at fault for their loss or damage and you should seek compensation from them. 

Please note that you need to obtain a written statement outlining what you have been reimbursed from an airline, bus line or rail authority before a claim is lodged with 1Cover.

See the PDS for full details.

How to report your missing luggage at the airport

1. Go to the baggage services counter. Sadly lost luggage and delays are regular occurrences, but this means there are standard systems in place to follow. Go to the desk file a claim for your lost luggage with your airline. If the airline is at fault, it’s their responsibility to get your bags to you.  

2. File your lost luggage claim. Ensure you get a case number and all complete information on where you are staying and your contact details so you and your items can be reunited. Get their details too so you can follow up. You might be required to show your luggage tag you got when you checked in. 

3. Find out your compensation. Each airline’s compensation varies, you might be entitled to monetary, or be given essentials, or offered frequent flyer miles. Make sure you know what you’re entitled to depending on the estimated delay of your items.  

4. Keep receipts of any items you buy. If your airline are not playing ball you can rely on us to reimburse you up to $1,000 if any items of your Luggage & Personal Effects are delayed, misdirected or misplaced for more than 12 hours.  If you end up purchasing any items like clothes or toiletries make sure you keep receipts and get evidence of the delay to your luggage so you can provide that to us when you claim.