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Already Overseas

• I’m moving back to Australia - can I take out a policy for my trip home?
• How Long Will The Already Overseas Policy Cover Me For?
• What If I Forgot To Take Out Insurance Before I Left Australia?
• Is There An Age Limit To Obtain Already Overseas Policy?
• Does Cover Start Immediately For Already Overseas Policies?

Making A Claim

• How Long Will It Take To Process My Claim?
• What If I can't get a Police Report?
• How Do I Make A Claim?
• How do I escalate the outcome of the claim?
• What Do I Do If I Don't Have Proof Of Purchase?

Emergency Assistance

• How Do I Contact You From Overseas?
• Can I Choose My Doctor If I Become Unwell Overseas?
• Is Medical Evacuation Covered?
• I Am Sick Overseas And I Want To Return Home Early. What Do I Do?
• Who Should Speak/Act On My Behalf If I Become Seriously Injured/Unwell Overseas?

Frequent Traveller

• Can I Extend My Frequent Traveller/Annual Policy?
• What’s The Difference Between A Frequent Traveller Policy & A Single Trip Policy?
• Are There Any Age Restrictions On Frequent Traveller Policies?
• Does my overseas Frequent Traveller Policy Cover Me Within Australia?
• How does annual travel insurance work?

Kids Family

Pre-Existing Medical

Ski Insurance

• Ski And Snow Travel Insurance
• Can I Purchase A Frequent Traveller Policy With Winter Sports Pack?
• Am I Covered For Rental Ski Equipment Hire Excess?
• Do You Cover For Backcountry Skiing?
• When Does The Double Excess Apply With The Winter Sports Pack?

What Is Covered

• Am I covered for cancellation, travel changes or costs incurred due to the Coronavirus (COVID-19)?
• What Sports And Activities Are Covered?
• Is Scuba Diving Covered?
• Motorcycle Travel Insurance
• What Happens If I Encounter Terrorism Or Political Unrest?