Following recent hostilities involving Israel, the United States and Iran, which began in the early hours of Sunday, 1 March 2026, a number of security incidents have been reported across parts of the Middle East. These have included missile launches, drone activity and increased military operations.
The situation has resulted in significant casualties, disruption to travel and essential infrastructure, and heightened uncertainty across the region. The security environment remains volatile, with an ongoing risk of further escalation and incidental violence.
Many travellers have experienced flight disruptions, temporary airspace closures and travel delays across several countries. Customers affected by flight cancellations or delays should contact their airline or transport provider directly.
Customers travelling in or near affected areas are advised to exercise caution and remain alert. If you require urgent medical assistance, please contact our 24/7 Emergency Assistance team. We strongly encourage all travellers to stay informed by monitoring reputable news sources and following official advice from local authorities and Smartraveller.
The policy does not provide cover for any act of war (declared or undeclared), or for claims arising from hostilities, military action, invasion, rebellion, revolution, insurrection or the taking of power by the military. This is a General Exclusion under Acts of War or Violence which applies irrespective of when you purchased your policy.
There is no cover for travel in, to, from, or through any country or region subject to a 'Do Not Travel' warning issued by the Australian Government (Smartraveller) if the subject of the advice or warning is related to the nature of your claim.
There is a 72-hour waiting period from the issue date and time shown on your certificate of insurance, for: Section 12: Pre-Departure Cancellation Fees & Lost Deposits and Section 13: Pre-Departure Amendments to Journey. This means there is no cover arising from any events that happen within or before this waiting period.
As the policy does not provide coverage for this event, if you have been impacted and need to change your travel arrangements, we encourage you to contact your airline, cruise company or travel agent for assistance. Claims can be submitted using our online claim form.
A magnitude 8.8 earthquake near Russia's Kamchatka Peninsula has triggered widespread tsunami warnings across the Pacific, including Japan, Hawaii, Alaska, and the west coast of the United States, as well as several other nations, including popular tourist destinations Philippines and Indonesia.
We advise all customers who are travelling in and around the affected areas to take care and follow all official evacuation orders and guidance from local authorities without delay.
If you're a current policyholder and require emergency assistance due to this event, please contact our Emergency Assistance team as soon as it's practicable and safe to do so.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. In the event you need to claim, you should take all reasonable steps to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. If you wish to make a claim, use our online claim form.
Stay safe, follow all official evacuation orders and guidance from local authorities. We encourage you to monitor the media closely and follow Smart Traveller advice.
Mount Lewotobi Laki-Laki erupted on Tuesday, 17 June 2025. According to the Indonesian Geological Agency, the volcano released a plume of thick grey ash reaching 10,000 metres into the atmosphere. In response, authorities have raised the alert status to the highest level and expanded the designated danger zone to an 8-kilometer radius from the crater.
Volcanic ash is a serious safety concern for aircraft, and airlines are monitoring the situation closely. Those experiencing flight cancellations or delays are advised to liaise directly with their airlines or transport providers in the first instance.
As this event is reported in the media, any policies purchased after 09:00AM AEST on Wednesday, 18 June 2025 will not provide cover for losses arising from this event. This does not impact cover provided by policies purchased prior to this time, subject to the terms of the policy.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy. All other terms, conditions, limitations and exclusions continue to apply.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form. Stay safe, follow instructions from authorities and monitor the media closely.
Mount Lewotobi Laki-Laki erupted on Thursday evening. As a result, officials have raised the volcano's alert level from 3 to 4. The eruption has led to ash clouds reaching altitudes of up to 8,200 feet.
Volcanic ash is a serious safety concern for aircraft, and airlines are monitoring the situation closely. Those experiencing flight cancellations or delays are advised to liaise directly with their airlines or transport providers in the first instance.
As this event is reported in the media, any policies purchased after 09:00AM AEDT on Friday, 21 March 2025 will not provide cover for losses arising from this event. This does not impact cover provided by policies purchased prior to this time, subject to the terms of the policy.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form. Stay safe, follow instructions from authorities and monitor the media closely.
Heathrow Airport, the UK's busiest airport, was closed for the entire day on Friday, 21st March 2025, due to a major power outage caused by a fire at a nearby electrical substation.
As a result, over 1,350 flights to and from Heathrow were expected to be impacted by the closure. Passengers were advised not to travel to the airport until it reopened.
As this event is widely reported in the media, any policies purchased after 03:00PM AEDT on Friday, 21 March 2025 will not provide cover for losses arising from this event.
There is a 72-hour waiting period from the issue date and time shown on your certificate of insurance for Section 12: Pre-Departure Cancellation Fees & Lost Deposits, Section 13: Pre-Departure Amendments to Journey, and Section 14: On Trip Cancellation Fees & Lost Deposits.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy. All other terms, conditions, limitations and exclusions continue to apply.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Tropical Cyclone Alfred, currently located off the southeast coast of Queensland, Australia, has been upgraded to a Category 2 storm. The cyclone is expected to make landfall in the coming days, with extreme wind speeds of up to 100 km/h anticipated on Thursday and Friday.
As this weather event is reported in the media, any policies purchased after 11:00AM AEDT on Monday, 03 March 2025 will not provide cover for losses arising from this event. This does not impact cover provided by policies purchased prior to this time, subject to the terms of the policy.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form. Stay safe, follow instructions from authorities and monitor the media closely.
Mount Lewotobi Laki-Laki, located on the Indonesian island of Flores, has been actively erupting for several days. In response to the increased volcanic activity, Indonesia has elevated the alert status of the volcano to its highest level.
Volcanic ash is a serious safety concern for aircraft, and airlines are monitoring the situation closely. Those experiencing flight cancellations or delays are advised to liaise directly with their airlines or transport providers in the first instance.
As this event is reported in the media, any policies purchased on or after Friday, 14 February 2025 will not provide cover for losses arising from this event. This does not impact cover provided by policies purchased prior to this time, subject to the terms of the policy.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
On Tuesday 17th December, a powerful earthquake with a magnitude of 7.3 struck approximately 20 kilometres off the coast of Port Vila, the capital city of Vanuatu. The earthquake prompted immediate concerns for the safety of local communities. In response, the USGS issued a tsunami warning, with waves estimated between 30 centimetres to 1 meter above normal tide levels.
As this weather event is reported in the media, any policies purchased after 02:00PM AEDT on Tuesday, 17 December 2024 will not provide cover for losses arising from this event.
If you have started your journey and your transport is delayed or cancelled, or your accommodation is affected due to this event, there may be provision to claim for reasonable additional accommodation, travel, and meal expenses. Limits, conditions and exclusions apply under your policy.
If you have not yet departed, your policy may include cover for the cancellation of your journey, or the unused portions of your journey if you are directly affected by this event, depending on when you purchased your cover. Please note, we do not provide cover for change of mind.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Mount Lewotobi Laki-Laki, located in Indonesia's East Nusa Tenggara province, has been erupting for several days, releasing a plume of volcanic ash that has risen nearly 6,000 kilometers into the atmosphere. This ongoing volcanic activity has resulted in numerous flight delays and cancellations, causing considerable disruptions to air travel in the region.
As this event is reported in the media, any policies purchased on or after Wednesday, 13 November 2024 will not provide cover for losses arising from this event. This does not impact cover provided by policies purchased prior to this time, subject to the terms of the policy.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Spain is experiencing its worst flooding disaster in decades, with at least 95 fatalities and several others reported missing after heavy rain inundated the eastern province of Valencia and surrounding areas.
Torrential rain on Tuesday triggered flash floods that destroyed infrastructure and swept away vehicles in just a few hours, marking the worst rainfall in Valencia in 28 years. Weather officials warned that the rains are moving northeast toward the Catalonia region.
As this weather event is reported in the media, any policies purchased after 10:00AM AEDT on Thursday, 31 October 2024 will not provide cover for losses arising from this event.
If you have started your journey and your transport is delayed or cancelled, or your accommodation is affected due to this event, there may be provision to claim for reasonable additional accommodation, travel, and meal expenses. Limits, conditions and exclusions apply under your policy.
If you have not yet departed, your policy may include cover for the cancellation of your journey, or the unused portions of your journey if you are directly affected by this event, depending on when you purchased your cover. Please note, we do not provide cover for change of mind.
A hurricane warning has been issued for Central Florida as Hurricane Milton approaches, with the National Hurricane Centre declaring the storm surge an extremely life-threatening situation. Currently a Category 5 storm, Milton boasts winds of up to 165 mph and is expected to make landfall late on Wednesday, October 9th. Evacuations have been ordered for over 1 million residents in Florida's west-coast counties.
The hurricane caused significant travel disruptions, leading to the closure of Orlando International and Tampa International airports. Major theme parks, including Disney World and Universal Orlando, implemented safety measures. Cruise lines such as Royal Caribbean and Carnival adjusted their routes.
As this weather event is reported in the media, any policies purchased after 09:00AM AEDT on Tuesday, 08 October 2024 will not provide cover for losses arising from this event. This does not impact cover provided by policies purchased prior to this time, subject to the terms of the policy.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
The media are advising that major floods and landslides in Nepal have killed at least 148 people and injured more than 100 across the Himalayan nation.
The capital Kathmandu was hit especially hard, becoming isolated as major highways were blocked and vast areas of the city were submerged. In light of the crisis, the Nepalese government urged people to avoid unnecessary travel. Domestic flights from Kathmandu have been disrupted, with numerous cancellations reported.
As this weather event is widely reported in the media, any policies purchased after 08:00AM AEST on Monday, 30 September 2024 will not provide cover for losses arising from this event.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Cuba, Mexico and the United States are on high alert as Storm Helene intensifies, with forecasts predicting it could reach Category 4 strength. The storm is expected to bring tropical storm conditions to western Cuba and poses a significant threat to the Gulf Coast. Major airlines, including United, Delta and American, issued travel alerts, while leading cruise lines such as Disney and Carnival proactively rerouted ships. The National Hurricane Centre warned this situation is life-threatening.
As this weather event is reported in the media, any policies purchased after 09:00AM AEST on Thursday, 26 September 2024 will not provide cover for losses arising from this event.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
The Kokoda Track is currently closed as local authorities work with landowners to address blockades on the trail. Residents of Naoro village have blocked sections of the track, demanding the Papua New Guinea government fulfill its long-promised funding for community projects. This situation is affecting both ongoing and planned trekking activities. We advise all trekkers to check with their trekking company for the latest updates and information.
As this event is reported in the media, any policies purchased after 18:00PM AEST on Thursday, 19 September 2024 will not provide cover for losses arising from this event. This does not impact cover provided by policies purchased prior to this time, subject to the terms of the policy.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Central Europe has been severely affected by torrential rainfall, leading to significant flooding and damage across Austria, Poland, the Czech Republic, Croatia, Slovenia, Slovakia, Hungary, and Romania. On Monday, September 16th, authorities confirmed that this flooding is the most severe the region has experienced in at least twenty years. At least 16 lives have been lost. Travellers are advised to stay updated with the latest information from airlines and frequently check their flight statuses.
As this event is widely reported in the media, any policies purchased after 09:00AM AEST on Monday, 16 September 2024 will not provide cover for losses arising from this event.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
On Thursday, September 5th, media reports indicated that Typhoon Yagi is forecasted to affect northern Vietnam from September 6th to 9th. The typhoon had already caused 44 flight cancellations at Hong Kong International Airport. Yagi is anticipated to reach China's southeastern coast on Friday afternoon and is then expected to move into Vietnam and Laos over the weekend. The typhoon is causing major disruptions to transportation and travel services.
As this event is reported in the media, any policies purchased after 15:00PM AEST on Thursday, 05 September 2024 will not provide cover for losses arising from this event.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
On Saturday 24th August, the Japan Meteorological Agency issued warnings as Typhoon Shanshan moved northward, bringing strong winds and heavy rain to mainland Japan. The typhoon is currently impacting southwestern Japan, prompting evacuation orders for over 5 million people following severe effects on Thursday 29th August. At least three fatalities have been reported, and the storm is now heading towards central and eastern Japan, including Tokyo. Landslides and heavy rainfall have already been reported.
As this event is widely reported in the media, any policies purchased after 15:00PM AEST on Saturday, 24 August 2024 will not provide cover for losses arising from this event.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Around 3pm Friday 19th July 2024 an unprecedented cyber crash caused a global IT outage grounding over 5,000 flights and affecting airline terminal services in airports in several countries, including Australia. Those experiencing flight cancellations or delays are advised to liaise directly with their airlines or transport providers in the first instance. There is potential for delays to continue, so allow additional time for airport check-ins.
1. Liaise directly with your airline ? If your flights were cancelled or you need to change your travel arrangements due to delays, please get in touch with your airline, cruise company or travel agent for assistance in the first instance.
2. Mitigate your losses ? In the event you need to claim, you should take all reasonable steps to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred.
3. Extend your policy ? In the event that you've experienced significant travel delays, consider whether you need to extend your policy via the Policy Manager.
4. Submit a claim ? We will assess each claim on a case-by-case basis, in accordance with the policy terms. Keep your receipts and any other supporting documentation including travel provider cancellation letters and refund or compensation advice.
If you had already departed on your trip and your flight was cancelled or delayed, you may have provision to claim under Section 14: Disruption of Journey and Section 15: Alternative Transport Expenses.
Under Disruption of Journey: if delayed at least 6 hours, we will pay up to $200 for reasonable additional meal and accommodation expenses at the end of the initial 6-hour period; and up to $200 for each full 24-hour period the disruption continues.
We will not pay if the cancellation, delay or rescheduling is caused by a bus line, airline, shipping line or rail authority. We recommend contacting your travel service providers as they might provide flexibility to change arrangements without additional costs, or even the possibility of a refund.
Note on cover: Any policies purchased after 4:30PM AEST on Friday, 19 July 2024 will not provide cover for losses arising from this event.
France declared a state of emergency after riots resulted in four deaths and hundreds of injuries in New Caledonia. Turmoil erupted after France's national assembly backed changes to voting rolls.
We are aware of the impact these protests and riots are having including the enforcement of curfews and significant disruption to roads and transport services. Noum�a ? La Tontouta international airport is currently closed and the Australian Government has heightened travel warnings for New Caledonia as civil unrest continues to unfold.
As this event is now widely reported in the media, any policies purchased after 9:00AM AEST on Thursday, 16 May 2024 will not provide cover for losses arising from this event. This does not impact cover provided by policies purchased prior to this time, subject to the terms of the policy.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form.
Dubai is currently facing a major flooding crisis. We are aware that the floods may have an impact on policyholders travelling to or from Dubai.
As this event is now widely reported in the media, any policies purchased after 13:00pm AEST on Wednesday, 17 April 2024 will not provide cover for losses arising from this severe weather event. This does not impact cover provided by policies purchased prior to this time, subject to the terms of the policy.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy. All other terms, conditions, limitations and exclusions continue to apply.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. In the event you need to claim, you should take all reasonable steps to minimise and reduce the cost of the claim and provide all supporting documentation. Naturally, any compensation or refunds you receive from a third party will be deducted from any settlement if your claim is accepted.
In the wake of Cyclone Jasper and record rainfall in North Queensland causing flooding throughout December, severe weather alerts have been issued as a new tropical cyclone looms. The entire east coast of Queensland is being urged to stay vigilant and updated with forecasts and weather warnings. Many news outlets are reporting the likelihood of the low 05U developing into a tropical cyclone by Monday.
As this event is now widely reported in the media, any policies purchased after 12:00pm AEST on Friday, 19 January 2024 will not provide cover for losses arising from this severe weather event. This does not impact cover provided by policies purchased prior to this time, subject to the terms of the policy.
Our policies do not provide cover for any losses which arise from something that you were aware of that may give rise to a claim at the time of purchasing your policy.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. If you wish to make a claim, use our online claim form. Any compensation or refunds you receive from a third party will be deducted from any settlement if your claim is accepted.
Tropical Cyclone Jasper, situated in northern Queensland is expected to intensify and make landfall in the coming days. We recommend you regularly check the Bureau of Meteorology, news and media, and transport websites for up-to-date information.
Please be aware that our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. Any policies purchased after 12:00pm on 5th December 2023 AEDT will not provide cover for losses arising from Cyclone Jasper.
If you have started your journey and your transport is delayed or cancelled or your accommodation is affected due to these events, there may be provision to claim for reasonable additional travel, accommodation, and meal expenses. Limits, conditions and exclusions apply under your policy.
If you have not yet departed, your policy may include cover for the cancellation of your journey, or the unused portions of your journey if you are directly affected by these events, depending on when you purchased your cover. Please note, we do not provide cover for change of mind.
If you wish to make a claim, use our online claim form. You will need to submit all relevant supporting documentation. You should take all reasonable steps to minimise your expenses. Any compensation or refunds you receive from a third party will be deducted from any settlement if your claim is accepted.
Tropical Cyclone Lola is expected to make landfall in Vanuatu's northern islands on 24 October and to intensify further as it passes through Vanuatu.
Please be aware that our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. Any policies purchased after 12:00am on 23rd October 2023 AEDT will not provide cover for losses arising from Cyclone Lola.
If you have started your journey and your transport is delayed or cancelled or your accommodation is affected due to these events, there may be provision to claim for reasonable additional travel, accommodation, and meal expenses.
If you have not yet departed, your policy may include cover for the cancellation of your journey, or the unused portions of your journey if you are directly affected by these events. We do not cover for change of mind.
On 19th October 2023, The Australian Government upgraded its travel advice for Lebanon to 'Do Not Travel' due to the volatile security situation and the risk of the security situation deteriorating further. Tensions are heightened due to recent events in Israel and Gaza. Daily military action is occurring in southern Lebanon and could escalate quickly.
If you're in Lebanon and wish to leave, you should depart through the first available commercial option as soon as you're able to do so. Airports may pause operations with little notice. If you're an Australian citizen in Lebanon and want to leave, please register on DFAT's registration portal. DFAT will communicate directly with registered Australians on flight departure options.
Generally, our policies do not provide cover for acts of war, or your choice to travel to, or remain in a destination where there are Do Not Travel warnings in place. Please refer to General Exclusion 17 (acts of war) and General Exclusion 14 (Do Not Travel destinations).
On 7 October, Israel declared a state of war in response to a reported attack by Hamas. Thousands of civilians have been killed or injured. Our deepest sympathies go out to all those impacted by this devastating event.
These events have led to the temporary closure of the international airport in Tel Aviv. Numerous international airlines have suspended their flights to and from Israel.
Due to the volatile security situation, including the threat of terrorism, armed conflict and civil unrest in Israel, the Occupied Palestinian Territories, and bordering countries, the Australian Government's advice is to 'Reconsider your need to travel' to the region. There is a 'Do Not Travel' warning for Gaza and its periphery due to ongoing armed conflict.
Generally, our policies do not provide cover for acts of war, or your choice to travel to, or remain in a destination where there are Do Not Travel warnings in place. Please refer to General Exclusion 17 (acts of war) and General Exclusion 14 (Do Not Travel destinations).
On 8 September, a devastating 6.8 magnitude earthquake struck Morocco, southwest of Marrakesh. There has been widespread damage to buildings and infrastructure, including power, water, roads and communications. Be aware that aftershocks may occur. Follow media and safety instructions from local authorities.
Please be aware that our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. The Morocco earthquake was widely published in the media from 9:00am AEST on Saturday 9th September 2023.
Any policies purchased after 9:00am AEDT on Saturday 9th September 2023 will not provide cover for losses arising from or related to the Morocco earthquake.
If you have started your journey and your transport is delayed or cancelled or your accommodation is directly affected due to the earthquake, there may be provision to claim for reasonable additional travel, accommodation, and meal expenses.
If your pre-booked travel arrangements are cancelled, delayed or rescheduled as a direct result of the earthquake and you have not yet departed, you may be able to claim for cancellation or rearrangement of your journey (whichever is the lesser). Please note there would be no coverage if your existing travel plans were not directly affected by the earthquake or if you had a change of heart about your trip.
Severe weather events are currently affecting wide areas of the northern hemisphere including Europe, North America and Asia. Extreme heat and wildfires are burning across Europe, including Greece, Spain and Italy, prompting evacuations. Floods and landslides have claimed lives and forced evacuations across south and south-east Asia, including India, Bhutan and Nepal. Severe flooding is expected in China. Typhoon Egay (Doksuri) is approaching the Philippines and Taiwan.
Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you entered a policy when these events were publicised within the mass media, we would expect that this was done with an awareness of these events. We also do not provide cover where your claim is associated with travel to countries for which a 'Do Not Travel' warning has been issued.
If you have started your journey and your transport is delayed or cancelled or your accommodation is affected due to these events, there may be provision to claim for reasonable additional travel, accommodation, and meal expenses. Follow the advice of local authorities ? in some destinations it is advised for locals and tourists to stay inside due to extreme heat. Our policies do not cover loss of enjoyment.
If you have not yet departed, your policy may include cover for the cancellation of your journey, or the unused portions of your journey if you are directly affected by these events. We do not provide cover for change of mind, or no longer wishing to go to your destination.
Wild weather, flooding and predicted thunderstorms have hit Auckland and surrounding areas. We recommend you regularly check the Bureau of Meteorology, news and media, and transport websites for up-to-date information about the event and its impact on transportation and travel services.
Please be aware that our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. This adverse weather activity was widely published in the media from 9:00am AEDT on Tuesday 9th May 2023.
Any policies purchased after 9:00AM AEDT on Tuesday, 9 May 2023 will not provide cover for losses arising from or related to the Auckland floods.
We recommend that you contact your travel agent or travel provider regarding the best option for altering your trip. We understand some airlines are providing penalty-free options to amend travel arrangements.
You should take all reasonable steps to minimise your expenses. If you wish to make a claim, use our online claim form. You will need to submit all relevant supporting documentation. Any compensation or refunds you receive from a third party will be deducted from any settlement if your claim is accepted.
Tropical Cyclone Gabrielle formed off the coast of Northern Queensland, tracking near Norfolk Island with media reporting the high probability of making landfall on New Zealand's North Island on Sunday, 12 February 2023. We recommend you regularly check the Bureau of Meteorology, news and media, and transport websites for up-to-date information.
Tropical Cyclone Gabrielle is currently rated as a category one cyclone but is expected to strengthen further in the coming days.
Please be aware that our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. This adverse weather activity and Cyclone Gabrielle were widely published in the media on the evening of 8 February 2023.
Any policies purchased after 9:00AM AEDT on Thursday, 9 February 2023 will not provide cover for losses arising from Cyclone Gabrielle.
We recommend that you contact your travel agent or travel provider regarding the best option for altering your trip. We understand some airlines are providing penalty-free options to amend travel arrangements.
You should take all reasonable steps to minimise your expenses. If you wish to make a claim, use our online claim form. You will need to submit all relevant supporting documentation, including your original planned pre-paid arrangements and receipts for any new arrangements. Any compensation or refunds you receive from a third party will be deducted from any settlement if your claim is accepted.
Carnival Luminosa has cancelled all ports of call due to a tropical cyclone. Guests were notified of the change on February 8, the day of the first planned port of call in New Caledonia.
Carnival Luminosa is not the only vessel impacted by Tropical Cyclone Gabrielle. Royal Caribbean International's Quantum of the Seas, also homeported from Brisbane, changed its itinerary sailing to Sydney and Tasmania rather than New Caledonia.
If your cruise has been affected and you wish to make a claim for missed ports, use our online claim form. When submitting your claim, please select the benefit/section type "Other". You will need to provide a copy of your itinerary and a letter from the cruise ship specifying the ports missed and the reason for the missed ports.
Please note:
A devastating earthquake of 7.8 magnitude struck the Turkish city of Kahramanmara? at 04:17 am local time on Monday 7 February, claiming the lives of thousands of people and injuring many more. With thousands of buildings collapsed and countless more damaged, the area is unsafe and travellers are advised to avoid heading to southeast Turkey and north Syria.
For the most part, travel to the leading tourism destinations ? hundreds of kilometres away from the quake-hit areas ? remain unaffected. Travel to areas like the Aegean coast is operating as normal.
If you have started your journey and your transport is delayed or cancelled or your accommodation is directly affected due to the earthquake, there may be provision to claim for reasonable additional travel, accommodation, and meal expenses. Limits, conditions and exclusions apply under your policy.
If your pre-booked travel arrangements are cancelled, delayed or rescheduled as a direct result of the earthquake and you have not yet departed, you may be able to claim for cancellation or rearrangement of your journey (whichever is the lesser). We recommend you contact your travel agent or travel provider regarding the best option for altering your trip.
Please note that there would be no coverage if your existing travel plans were not directly affected by the earthquake or if you had a change of heart about your trip.
Australians travelling in Turkey are encouraged to follow the Department of Foreign Affairs and Trade (DFAT) current travel advice for Turkey. We recommend that all people who are travelling in Turkey closely monitor the media, avoid the quake zone and follow any advice from authorities.
You should take all reasonable steps to minimise your expenses. If you wish to make a claim, use our online claim form. We will assess all claims in accordance with your PDS and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your individual circumstances.
A nationwide State of Emergency was imposed in Peru on 14 December 2022 due to civil unrest and protests following the impeachment of former Peruvian president Pedro Castillo. Violent protests erupted near Machu Picchu, causing disruption to airports and roads.
Policies purchased before 9:00AM AEST on 19 December 2022 may have provision to claim for losses arising from the civil unrest. Policies purchased after that time will not pay claims connected with the civil unrest.
If you have started your journey and your transport is delayed or cancelled or your accommodation is affected, there may be provision to claim for reasonable additional travel, accommodation, and meal expenses. Limits, conditions and exclusions apply.
If you have not yet departed, your policy may include cover for the cancellation or rearrangement of your journey if you are directly affected by the unrest, depending on when you purchased your cover.
Monitor DFAT advice at smartraveller.gov.au and local media for the latest information. Contact your airline, accommodation provider or travel agent about your arrangements. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
On 5 September 2022 it was announced that over 350 ground handlers from Dubai National Air Travel (Dnata) planned to strike on 12 September for 24 hours. Workers contracted to Qantas across Sydney, Brisbane and Adelaide airports were affected. The strike predominantly impacted Qantas international operations, with knock-on effects for domestic travellers.
Policies purchased before 8:00AM AEST on 5 September 2022 may have provision to claim for losses arising from the strike. Policies purchased after that time will not pay claims connected with the strike.
If your transport is delayed or cancelled as a direct result of the strike, there may be provision to claim for reasonable additional travel, accommodation, and meal expenses. Limits, conditions and exclusions apply.
If you have not yet departed, your policy may include cover for the cancellation or rearrangement of your journey if directly affected by the strike action.
Contact your airline directly for the latest flight information. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation including airline cancellation letters.
On 24 February 2022, the Russian military crossed the Russia/Ukraine border. Military conflict is ongoing and the security situation is volatile. DFAT advised 'Do Not Travel' for Ukraine from 24 January 2022, Russia from 27 February 2022, and Belarus from 20 February 2022. Several countries have imposed sanctions against Russia.
1Cover policies will not cover claims:
1Cover temporarily ceased issuing policies for travel to Ukraine and Russia.
If you are currently in Ukraine, Russia or Belarus, follow DFAT advice and make arrangements to depart as soon as it is safe to do so via commercial means. Contact our 24-hour Emergency Assistance team if you need help.
Monitor smartraveller.gov.au and local media for the latest information. If you believe you have a claim, use our online claim form and submit all relevant supporting documentation. Each claim is assessed on a case-by-case basis.
Queensland is experiencing a major flooding emergency. The floods may have an impact on policyholders travelling to or from Queensland.
Policies purchased before 8:00AM AEDT on 28 February 2022 may have cover for:
Policies purchased after 8:00AM AEDT on 28 February 2022 will not pay any claim connected with the Queensland floods.
If your transport is delayed or cancelled or your accommodation is affected, there may be provision to claim for reasonable additional travel, accommodation, and meal expenses. Limits, conditions and exclusions apply.
If you have not yet departed, your policy may include cover for the cancellation or rearrangement of your journey if you are directly affected by the flooding.
Monitor the Bureau of Meteorology and local media for updates. Contact your airline, accommodation provider or travel agent about your arrangements. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
1Cover policies purchased on or after 19 November 2021 include coverage for overseas emergency medical and hospital expenses where a claim arises from a positive COVID-19 diagnosis by a medical practitioner while on journey.
Policies purchased on or after 19 November 2021: overseas emergency medical and hospital expenses arising from a positive COVID-19 diagnosis while travelling are covered. Limits, conditions and exclusions apply.
Policies purchased before 19 November 2021: remain unchanged. Those policies have a general exclusion for epidemics and pandemics, so claims arising from COVID-19 are unlikely to be covered.
Due to COVID-19's continued impact on travel, border settings and quarantine requirements can change at short notice. We recommend you regularly check DFAT travel advice at smartraveller.gov.au before and during your trip.
If you require emergency medical assistance while travelling, contact our 24-hour Emergency Assistance team immediately. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
From 1 November 2021, Australia's international borders reopened. Fully vaccinated Australians can depart without an exemption. DFAT removed its global 'Do Not Travel' advisory and updated travel advice levels for 177 destinations. 1Cover travel insurance is available for upcoming international travel.
1Cover Travel Insurance is available for upcoming trips. Note that all policies retain a general exclusion for epidemics and pandemics ? claims arising from COVID-19 are unlikely to be covered regardless of destination or policy purchase date.
Border settings, entry requirements and quarantine rules vary by destination and can change at short notice. Check DFAT advice at smartraveller.gov.au and the entry requirements of your destination country before departing.
If you have questions about your policy or coverage, contact us. If you require emergency medical assistance while travelling, contact our 24-hour Emergency Assistance team immediately.
From 19 April 2021 the trans-Tasman travel bubble between Australia and New Zealand became fully operational, allowing quarantine-free travel between both countries.
To travel quarantine-free you must:
Vaccination is not required. Travellers should be prepared for possible travel disruption if community transmission occurs.
1Cover Travel Insurance is available for trans-Tasman bubble travel. All policies have a general exclusion for epidemics and pandemics ? claims arising from COVID-19 are unlikely to be covered.
For international travel outside the bubble, insurance is available provided you have been issued a travel exemption from the Department of Home Affairs.
Check DFAT advice at smartraveller.gov.au before departing. If you require emergency assistance while travelling, contact our 24-hour Emergency Assistance team.
The Australian Government has a ban on overseas travel. You cannot leave Australia unless you obtain an exemption from the Department of Home Affairs. Many countries have strict travel restrictions and closed borders. The travel advisory for all countries is currently 'Do Not Travel'.
If travelling to Australia on or after 22 January 2021, you must provide evidence of a negative COVID-19 (PCR) test taken 72 hours or less prior to departure.
1Cover Travel Insurance can be purchased for upcoming international travel provided you have been issued a travel exemption from the Department of Home Affairs. All policies have a general exclusion for epidemics and pandemics ? claims arising from COVID-19 are unlikely to be covered.
Check DFAT advice at smartraveller.gov.au for the latest travel restrictions. If you require emergency assistance while travelling, contact our 24-hour Emergency Assistance team.
The Australian Government has a ban on overseas travel. Many countries have imposed strict travel restrictions and airline travel is severely disrupted. If travelling to Australia on or after 22 January 2021, a negative COVID-19 PCR test taken 72 hours or less before departure is required.
Australians stuck overseas and unable to return can visit the government's trying-to-get-home page for assistance. Policy extensions are available via Policy Manager.
All policies have a general exclusion for epidemics and pandemics. Claims arising from COVID-19 are unlikely to be covered regardless of destination or purchase date.
Monitor DFAT advice at smartraveller.gov.au for the latest information. If you require emergency assistance while travelling, contact our 24-hour Emergency Assistance team. If you need to extend your policy due to travel delays, use the Policy Manager.
On 25 March 2020, the Australian Government imposed a travel ban advising all Australians not to travel overseas (Level 4). Australians already overseas are advised to return as soon as possible by commercial means. Many countries have imposed travel restrictions and borders are closing. Overseas travel is becoming increasingly difficult.
Our policies contain an exclusion for epidemics and pandemics. Claims related to Coronavirus are unlikely to be covered regardless of destination or purchase date. Each claim is assessed on a case-by-case basis.
Policyholders must take steps to mitigate their costs by contacting their travel agent, airline and accommodation provider to amend or cancel travel arrangements. Any compensation or refunds you receive from a third party will be deducted from any claim settlement.
Monitor smartraveller.gov.au for the latest travel advice. If you require emergency assistance while overseas, contact our 24-hour Emergency Assistance team. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
The Taal volcano near Manila, Philippines erupted, prompting evacuation of thousands and cancellation of flights. The Philippines Institute of Volcanology and Seismology raised the alert level to 4 out of 5, indicating hazardous explosive eruption is possible within hours to days.
Policies purchased before 12AM midnight AEDT on 12 January 2020:
Policies purchased after 12AM midnight AEDT on 12 January 2020 will not pay any claim connected with the volcanic eruption.
Contact your airline, cruise company or travel agent for the latest information. Follow the instructions of local authorities regarding evacuation orders.
Monitor DFAT advice at smartraveller.gov.au. If you require emergency assistance, contact our 24-hour Emergency Assistance team. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
An active measles outbreak is affecting several Pacific countries:
Policies purchased before 9AM AEDT on 6 December 2019: may claim if your journey is affected by the measles outbreak. All claims are assessed on a case-by-case basis.
Policies purchased after 9AM AEDT on 6 December 2019 will not pay any claim connected with the measles epidemic.
Follow the advice of local health authorities. Ensure you are vaccinated before travel to affected destinations. Contact our 24-hour Emergency Assistance team if you require emergency medical assistance.
Monitor DFAT advice at smartraveller.gov.au. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
Protests, rioting and a state of emergency are affecting areas of Chile. The unrest was sparked by increased metro fares and concerns over inequality. The military has been deployed in several cities, and subway and other public transport services have been suspended.
Policies purchased before 9AM AEDT on 21 October 2019:
Policies purchased after 9AM AEDT on 21 October 2019 will not pay any claim connected with protests in Chile.
Avoid affected areas, monitor local media and follow the instructions of local authorities. Contact your airline or accommodation provider to discuss your arrangements.
Monitor DFAT advice at smartraveller.gov.au. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
Typhoon Hagibis is affecting areas of Japan. The Japanese Meteorological Agency forecast landfall on the Pacific Coast with torrential rains, high waves and potential flooding. Airline and train services have announced suspended services. At least two matches of the 2019 Rugby World Cup were cancelled.
Policies purchased before 9AM AEDT on 10 October 2019:
Policies purchased after 9AM AEDT on 10 October 2019 will not pay any claim connected with the typhoon.
Follow the advice of local authorities. Monitor the Japan Meteorological Agency and local media for updates. Contact your airline or accommodation provider about your arrangements.
Monitor DFAT advice at smartraveller.gov.au. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
Typhoon Faxai, one of the strongest typhoons to hit the coastal city of Chiba, brought heavy rain and winds and moved over the Tokyo metropolitan area, paralysing transport including rail services to Narita International Airport.
Policies purchased before 8AM AEST on 9 September 2019:
Policies purchased after 8AM AEST on 9 September 2019 will not pay any claim connected with the Japan typhoon.
Contact your airline or transport provider for the latest flight and service information. Follow the instructions of local authorities.
Monitor DFAT advice at smartraveller.gov.au. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
Protests effectively shut down Hong Kong Airport, resulting in several flight cancellations. Customers transiting through or travelling to Hong Kong should check with their airlines for the latest flight information.
Policies purchased before 9AM AEST on 6 August 2019:
Policies purchased after 9AM AEST on 6 August 2019 will not pay any claim connected with protests at Hong Kong airport.
Contact your airline directly for the latest flight information. Monitor local media and follow the instructions of authorities.
Monitor DFAT advice at smartraveller.gov.au. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation including airline cancellation letters.
An earthquake struck the resort region of Bali just after 8am local time. Damage is reported as isolated and no fatalities have occurred. No tsunami warning has been issued.
Policies purchased before midday Tuesday 16 July 2019 AEST:
Policies purchased after midday Tuesday 16 July 2019 AEST will not pay any claim connected with the Bali earthquake.
Monitor local media and follow the instructions of local authorities. Contact your airline or accommodation provider about your arrangements.
Monitor DFAT advice at smartraveller.gov.au. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
Mount Agung in Bali continues to erupt intermittently, with the most recent eruption spreading ash over the south of Bali, causing some flight delays and cancellations.
Cover for Mount Agung remains excluded. 1Cover has not covered Mount Agung since midday AEST on 22 November 2017.
Cover is only available if your policy was purchased:
All other policies will not pay any claim connected with Mount Agung volcanic activity.
Contact your airline or travel agent for the latest flight information. Monitor DFAT advice at smartraveller.gov.au. If you believe you have cover under one of the above purchase windows and wish to make a claim, use our online claim form and submit all relevant supporting documentation.
On 21 April 2019, multiple bomb blasts occurred at hotels and churches across Sri Lanka, including in Colombo, Negombo and Batticaloa. Over 290 people died and hundreds more were injured.
If you have been injured as a result of the attacks, contact our 24-hour Emergency Assistance team immediately.
Follow DFAT advice at smartraveller.gov.au and local media for the latest security information. Remain vigilant, minimise movement in public places and follow the instructions of local authorities.
Claims will be assessed in accordance with the PDS. Limits, conditions and exclusions apply.
Monitor DFAT advice at smartraveller.gov.au. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
On 28 September 2018, a 7.5 magnitude earthquake and subsequent 18-foot tsunami hit Central Sulawesi, devastating Palu and surrounding areas. Communications and transport infrastructure have been paralysed.
DFAT level: exercise a high degree of caution in Indonesia including Bali and southern Lombok; reconsider need to travel to northern Lombok, Gili Islands, Central Sulawesi and Papua.
Australians wishing to depart should check with their local travel provider, monitor media and follow the instructions of local authorities. Contact our 24-hour Emergency Assistance team if you need help.
Monitor DFAT advice at smartraveller.gov.au for the latest information. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation. Limits, conditions and exclusions apply.
An earthquake struck the island of Lombok in Indonesia, potentially affecting policyholders travelling to the area.
If already travelling: may claim for reasonable additional travel, accommodation and meal expenses if transport is cancelled, delayed, or diverted, or accommodation is affected as a direct result of the earthquake.
If not yet departed: may claim for cancellation or rearrangement of journey (whichever is lesser) if pre-booked arrangements are cancelled, delayed or rescheduled as a direct result of the earthquake.
Contact your airline or accommodation provider for the latest information. Follow the instructions of local authorities.
Monitor DFAT advice at smartraveller.gov.au. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
Mount Agung in Bali continues to erupt intermittently with a volcanic ash cloud causing some flight disruption.
Cover for Mount Agung remains excluded since midday AEST on 22 November 2017.
Cover is only available if your policy was purchased:
All other policies will not pay any claim connected with Mount Agung volcanic activity.
Contact your airline or travel agent for the latest flight information. Monitor DFAT advice at smartraveller.gov.au. If you believe you have cover under one of the above purchase windows and wish to make a claim, use our online claim form and submit all relevant supporting documentation.
The Kilauea Volcano on Hawaii has erupted. Volcanic ash is a serious safety concern for aircraft. Airlines are monitoring the situation closely.
Policies purchased before 4:30PM AEST on 4 May 2018:
Policies purchased after 4:30PM AEST on 4 May 2018 will not pay any claim connected with the Kilauea Volcano or volcanic ash clouds.
Contact your airline for the latest flight information. Follow the instructions of local authorities and civil defence officials.
Monitor DFAT advice at smartraveller.gov.au. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
Three volcanoes are currently active:
As Mt. Sinabung has already erupted and Mt. Mayon is experiencing an impending eruption, they are now known events. Claims related to volcanic activity at Mt. Sinabung or Mt. Mayon from policies purchased after 16 January 2018 will be treated as foreseen and are not covered.
For Mt. Agung cover details, refer to the separate Mount Agung alerts.
Monitor DFAT advice at smartraveller.gov.au and airline websites for the latest information. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
Mount Agung in Bali continues to erupt intermittently. The latest eruption occurred on 16 January 2018, resulting in further ash clouds.
Cover for Mount Agung remains excluded since midday AEST on 22 November 2017.
Cover is only available if your policy was purchased:
All other policies will not pay any claim connected with Mount Agung volcanic activity.
Contact your airline or travel agent for the latest flight information. Monitor DFAT advice at smartraveller.gov.au. If you believe you have cover under one of the above purchase windows and wish to make a claim, use our online claim form and submit all relevant supporting documentation.
Bali's Mount Agung volcano has erupted for a second time causing disruptions to flights in and out of Bali. Volcanic ash is a serious safety concern for aircraft. Airlines affected include Qantas, Virgin, Jetstar, Garuda and Tigerair.
Cover is available if your policy was purchased before 10AM AEDT on 16 September 2017, or between 9AM on 6 November 2017 and midday on 22 November 2017:
Mount Agung is excluded for policies purchased after midday on 22 November 2017, or between 10AM AEST on 16 September 2017 and 9AM on 6 November 2017.
Contact your airline for the latest flight information. Monitor DFAT advice at smartraveller.gov.au. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
Mount Agung, Bali, has begun erupting. An exclusion zone is in place within 7.5 kilometres of the crater. No flights to or from Bali have been affected at this stage and Bali's international airport remains open.
Policies purchased after midday AEST on 22 November 2017: Mount Agung is excluded. Cover is not available for claims arising from any volcanic activity or travel service disruptions due to ash cloud.
Policies purchased between 9AM on 6 November 2017 and midday on 22 November 2017: cover is available where there is no option but to change travel plans because your service provider cancels or restricts services as a result of volcanic activity.
Policies purchased before 10AM AEST on 16 September 2017: cover available as per standard policy terms.
Monitor the Bureau of Meteorology and airline websites for updates. Contact your airline or accommodation provider about your arrangements. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
Indonesian authorities lowered the volcano's alert status to the second-highest level (level 3) on 29 October following decreased seismic activity. The exclusion zone radius has been reduced ? public activity is prohibited within 7.5 km and 6 km in some areas.
Policies purchased after 9AM AEDT on 6 November 2017: if travel disruptions are directly related to a change in volcanic activity or threat level, it will be considered a new, unforeseeable event. Cover is available.
Policies purchased between 10AM AEST on 16 September 2017 and 9AM AEDT on 6 November 2017: Mount Agung is excluded.
Policies purchased before 10AM AEST on 16 September 2017: cover available as per standard policy terms.
Monitor DFAT advice at smartraveller.gov.au and local media. Contact your airline or accommodation provider about your arrangements. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
Virgin Australia has cancelled flights between Australia, New Zealand and Samoa from 13 November 2017.
Policies purchased before 9:00AM NZDT on 2 November 2017: if your flight between Australia and Samoa has been cancelled or delayed, there may be provision to claim for reasonable expenses incurred.
Policies purchased after 9:00AM NZDT on 2 November 2017 will not pay any claim connected with the flight cancellations.
Contact Virgin Australia directly for the latest information and to discuss alternative flight options.
If you wish to make a claim, use our online claim form and submit all relevant supporting documentation including airline cancellation confirmation.
Indonesian authorities continue to watch and wait on Mount Agung following the recent alert level raise. DFAT advice has not changed since 16 September, recommending travellers exercise a high degree of caution and remain in touch with travel and tour operators.
The cover position is unchanged ? see the 16 September 2017 alert. Policies purchased after 10AM AEDT on 16 September 2017 will not pay any claim connected with Mt Agung volcanic activity.
Monitor DFAT advice at smartraveller.gov.au and airline websites for the latest information. Contact your airline or accommodation provider about your arrangements. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
Some flights in and out of Auckland have been cancelled or delayed due to a fuel shortage at Auckland Airport. Fuel supplies have been rationed and airlines are looking to refuel in Australia and elsewhere to keep long-haul services running.
Policies purchased before 8AM Australian time on 17 September 2017: cover available for costs associated with re-arranging travel plans, including rearranging connecting flights and/or altering pre-paid accommodation. Reimbursement is the lesser of total unused prepaid costs or total additional alteration costs. Seek reimbursement directly from your airline for any loss associated with the original Auckland flight.
Policies purchased after 8AM Australian time on 17 September 2017 will not pay any claim connected with the Auckland Airport fuel crisis.
Contact your airline directly for the latest flight information. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
An earthquake struck near Mexico City, potentially affecting policyholders travelling to the area.
Policies purchased before 9AM Australian time on 19 September 2017:
Policies purchased after 9AM Australian time on 19 September 2017 will not pay any claim connected with the earthquake.
Follow the instructions of local authorities and civil defence officials. Contact your airline or accommodation provider about your arrangements.
Monitor DFAT advice at smartraveller.gov.au. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
Indonesia raised the alert level for Mount Agung on Bali following an increase in volcanic and tectonic activity (from normal to vigilance). The National Disaster Mitigation Agency warned of further increases in volcanic activity. No flights have been cancelled or diverted at this stage, but airlines are monitoring the situation.
Policies purchased before 10AM AEDT on 16 September 2017:
Policies purchased after 10AM AEDT on 16 September 2017 will not pay any claim connected with Mt Agung volcanic activity.
Monitor local media and airline websites for the latest flight information. Follow DFAT advice at smartraveller.gov.au.
If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
An earthquake struck off the coast of Mexico, potentially affecting policyholders travelling to the area.
Policies purchased before 4PM AEST on 8 September 2017:
Policies purchased after 4PM AEST on 8 September 2017 will not pay any claim connected with the earthquake.
Follow the instructions of local authorities and civil defence officials. Contact your airline or accommodation provider about your arrangements.
Monitor DFAT advice at smartraveller.gov.au. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
Hurricane Irma may affect policyholders travelling to or from Florida.
Policies purchased before 10AM AEST on 6 September 2017:
Policies purchased after 10AM AEST on 6 September 2017 will not pay any claim connected with Hurricane Irma.
Follow the instructions of local authorities. Monitor the US National Hurricane Center and local media for updates. Contact your airline or accommodation provider about your arrangements.
Monitor DFAT advice at smartraveller.gov.au. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
A terrorist attack occurred in Barcelona on 18 August 2017.
If you have been injured as a result of the attack, contact our 24-hour Emergency Assistance team immediately.
Follow DFAT advice at smartraveller.gov.au and local media for the latest security information. Remain vigilant by minimising movement in public places and following the instructions of local authorities.
Claims will be assessed in accordance with the PDS. Limits, conditions and exclusions apply.
If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
Floods in Timaru may affect policyholders travelling to or from Timaru.
Policies purchased before 5:30PM AEST on 21 July 2017:
Policies purchased after 5:30PM AEST on 21 July 2017 will not pay any claim connected with the Timaru floods.
Monitor local media and follow the instructions of local authorities. Contact your airline or accommodation provider about your arrangements.
Monitor DFAT advice at smartraveller.gov.au. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
Some flights in and out of New Zealand have been cancelled due to severe weather conditions.
Policies purchased before 2PM AEST on 12 July 2017 may have provision to claim benefits.
Policies purchased after 2PM AEST on 12 July 2017 will not pay any claim arising from flight cancellations or disruptions caused by the inclement weather.
Contact your airline for the latest flight information. Monitor the MetService (New Zealand) and local media for weather updates.
If you wish to make a claim, use our online claim form and submit all relevant supporting documentation including airline cancellation confirmation.
A terrorist attack occurred in London on 3 June 2017.
If you have been injured as a result of the attack, contact our 24-hour Emergency Assistance team immediately.
Follow DFAT advice at smartraveller.gov.au and local media for the latest security information. Remain vigilant by minimising movement in public places and following the instructions of local authorities.
Claims will be assessed in accordance with the PDS. Limits, conditions and exclusions apply.
If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
A terrorist attack occurred at Manchester Arena on 23 May 2017.
If you have been injured as a result of the attack, contact our 24-hour Emergency Assistance team immediately.
Follow DFAT advice at smartraveller.gov.au and local media for the latest security information. Remain vigilant by minimising movement in public places and following the instructions of local authorities.
Claims will be assessed in accordance with the PDS. Limits, conditions and exclusions apply.
If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
Cyclone Donna may affect policyholders travelling to or from Vanuatu.
Policies purchased before 3PM AEST on 5 May 2017:
Policies purchased after 3PM AEST on 5 May 2017 will not pay any claim connected with Cyclone Donna.
Monitor local media and follow the instructions of local authorities. Contact your airline or accommodation provider about your arrangements.
Monitor DFAT advice at smartraveller.gov.au and the Bureau of Meteorology for updates. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
Cyclone Cook may affect policyholders travelling to or from the North Island and Nelson/Blenheim region of New Zealand.
Policies purchased before 4PM AEST on 12 April 2017:
Policies purchased after 4PM AEST on 12 April 2017 will not pay any claim connected with Cyclone Cook.
Monitor local media and follow the instructions of local authorities. Contact your airline or accommodation provider about your arrangements.
Monitor DFAT advice at smartraveller.gov.au and the MetService for updates. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
Cyclone Debbie may affect policyholders travelling to the North Queensland area.
Policies purchased before 5PM AEDT on 28 March 2017:
Policies purchased after 5PM AEDT on 28 March 2017 will not pay any claim connected with Cyclone Debbie.
Monitor the Bureau of Meteorology and local media for updates. Follow the instructions of local authorities. Contact your airline or accommodation provider about your arrangements.
Monitor DFAT advice at smartraveller.gov.au. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
A terrorist attack occurred in London on 22 March 2017.
If you have been injured as a result of the attack, contact our 24-hour Emergency Assistance team immediately.
Follow DFAT advice at smartraveller.gov.au and local media for the latest security information. Remain vigilant by minimising movement in public places and following the instructions of local authorities.
Claims will be assessed in accordance with the PDS. Limits, conditions and exclusions apply.
If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
Tigerair Australia cancelled flights between Australia and Denpasar (Bali) on Friday 3 February 2017.
Policies purchased before 7:30AM AEDST on 3 February 2017: if your Tigerair flight between Australia and Denpasar has been cancelled or delayed, there may be provision to claim for reasonable expenses incurred.
Policies purchased after 7:30AM AEDST on 3 February 2017 will not pay any claim connected with the flight cancellations.
Contact Tigerair directly for the latest information and to discuss alternative arrangements. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation including airline cancellation confirmation.
Tigerair Australia cancelled several flights between Australia and Denpasar (Bali) following a decision by the Indonesian government to impose new administrative requirements for the operation of its flights.
Policies purchased before 3:30PM AEDST on 11 January 2017: if your Tigerair flight between Australia and Denpasar has been cancelled or delayed, there may be provision to claim for reasonable expenses incurred.
Policies purchased after 3:30PM AEDST on 11 January 2017 will not pay any claim connected with the flight cancellations.
Contact Tigerair directly for the latest information and to discuss alternative arrangements. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation including airline cancellation confirmation.
A terrorist attack occurred in Berlin, Germany.
If you have been injured as a result of the recent attacks, contact our 24-hour Emergency Assistance team immediately.
Follow DFAT advice at smartraveller.gov.au and local media for the latest security information. Avoid affected areas and follow the instructions of local authorities.
Claims will be assessed in accordance with the PDS. Limits, conditions and exclusions apply.
If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
Earthquakes struck Japan on 21?22 November 2016 with a tsunami warning in place.
Policies purchased before 6AM JST on 21 November 2016:
Policies purchased after 6AM JST on 21 November 2016 will not pay any claim connected with the earthquakes.
Monitor local media and follow the instructions of local authorities. Contact your airline or accommodation provider about your arrangements.
Monitor DFAT advice at smartraveller.gov.au. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
A major earthquake struck New Zealand on 14 November 2016.
Policies purchased before 12AM NZDT on 14 November 2016:
Policies purchased after 12AM NZDT on 14 November 2016 will not pay any claim connected with the earthquake.
Monitor local media and follow the instructions of local authorities. Contact your airline about your arrangements:
Monitor DFAT advice at smartraveller.gov.au. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
His Majesty the King of Thailand has passed away. This is a time of deep sorrow for the Thai people.
There may be some disruption of public services, entertainment and tourist venues. Allow ample time at Thailand airports as there may be security and other delays.
Travellers should abide by local laws and respect Thai customs during this period of national mourning.
Note: there is no provision to claim for fear of travel or loss of enjoyment.
Monitor DFAT advice at smartraveller.gov.au and local media for the latest information. Contact your airline or accommodation provider about your arrangements.
The threat of volcanic ash clouds from Mt Rinjani has ceased.
Effective from 6 October 2016, any future eruptions from Mt Rinjani will be considered a new, unforeseeable event. Cover will be available subject to the terms and conditions of your policy.
Monitor DFAT advice at smartraveller.gov.au and airline websites for the latest information. If you wish to make a claim for losses incurred during the prior alert period, use our online claim form and submit all relevant supporting documentation.
Hurricane Matthew is affecting policyholders travelling to the USA.
Policies purchased before midnight AEDT on 6 October 2016:
Policies purchased after midnight AEDT on 6 October 2016 will not pay any claim connected with Hurricane Matthew.
Follow the instructions of local authorities and civil defence officials. Monitor the US National Hurricane Center and local media for updates. Contact your airline or accommodation provider about your arrangements.
Monitor DFAT advice at smartraveller.gov.au. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
Several flights have been cancelled and diverted due to volcanic ash cloud activity from Mt Rinjani. Airlines may cancel or divert future flights into and out of Denpasar.
Policies purchased before 6PM AEDT on 27 September 2016 (and not within exclusion periods from prior warnings):
Policies purchased after 6PM AEDT on 27 September 2016 will not pay any claim connected with the Mt Rinjani volcanic ash cloud.
Contact your airline for the latest flight information. Monitor local media and follow the instructions of authorities.
Monitor DFAT advice at smartraveller.gov.au. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
Multiple bombings occurred across Thailand. Follow DFAT advice and local media for the latest security information.
Avoid affected areas, monitor local media and follow the instructions of local authorities. Contact your airline, accommodation provider or travel agent about your arrangements.
Claims will be assessed in accordance with the PDS. Limits, conditions and exclusions apply.
Monitor DFAT advice at smartraveller.gov.au. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
The threat of volcanic ash clouds from Mt Rinjani has ceased.
Effective from 12 August 2016, any future eruptions from Mt Rinjani will be considered a new, unforeseeable event. Cover will be available subject to the terms and conditions of your policy.
Monitor DFAT advice at smartraveller.gov.au and airline websites for the latest information. If you wish to make a claim for losses incurred during the prior alert period, use our online claim form and submit all relevant supporting documentation.
Several flights have been cancelled and diverted due to volcanic ash cloud activity from Mt Rinjani. Airlines may cancel or divert future flights into and out of Denpasar.
Policies purchased before 6PM AEDT on 1 August 2016:
Policies purchased after 6PM AEDT on 1 August 2016 will not pay any claim connected with the Mt Rinjani volcanic ash cloud.
Contact your airline for the latest flight information. Monitor local media and follow the instructions of authorities.
Monitor DFAT advice at smartraveller.gov.au. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
A potential coup attempt is unfolding in Turkey. Follow DFAT advice and local media for the latest security information.
Remain vigilant by minimising movement in public places, avoiding large gatherings and following the instructions of local authorities. Airports may be impacted.
Note: claims will not be covered if arising from any act of war, rebellion, revolution, insurrection or taking of power by the military.
Contact your airline, accommodation or travel agent about travel arrangements.
Monitor DFAT advice at smartraveller.gov.au. If you wish to make a claim for losses not excluded under the policy, use our online claim form and submit all relevant supporting documentation.
A terrorist attack occurred in Nice, France.
If you have been injured as a result of the recent attacks, contact our 24-hour Emergency Assistance team immediately.
Follow DFAT advice at smartraveller.gov.au and local media for the latest security information. Remain vigilant in France by minimising movement in public places and following the instructions of local authorities.
Claims will be assessed in accordance with the PDS. Limits, conditions and exclusions apply.
If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
Cyclone Winston is affecting policyholders travelling to Fiji and Tonga.
Policies purchased before midnight AEDT on 17 February 2016:
Policies purchased after midnight AEDT on 17 February 2016 will not pay any claim connected with Cyclone Winston.
Monitor local media and follow the instructions of local authorities. Contact your airline or accommodation provider about your arrangements.
Monitor DFAT advice at smartraveller.gov.au and the Bureau of Meteorology for updates. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
Some airlines have cancelled flights to Vanuatu due to concerns about the condition of the Port Vila International Airport runway.
Policies purchased before midnight on 26 January 2016 may have provision to claim benefits.
Policies purchased after midnight on 26 January 2016 will not respond to any losses incurred as a consequence of the airport closure or resultant flight cancellations.
Contact your airline directly for the latest information and to discuss alternative arrangements.
If you wish to make a claim, use our online claim form and submit all relevant supporting documentation including airline cancellation confirmation.
A series of explosions occurred in Jakarta, Indonesia.
Follow DFAT advice at smartraveller.gov.au/countries/indonesia and local media for the latest security information. Remain vigilant in Jakarta by minimising movement in public places and following the instructions of local authorities.
Claims will be assessed in accordance with the PDS. Limits, conditions and exclusions apply.
If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
The threat of volcanic ash clouds from Mt Rinjani has ceased.
Effective from 21 December 2015, any future eruptions from Mt Rinjani will be considered a new, unforeseeable event. Cover will be available subject to the terms and conditions of your policy.
Monitor DFAT advice at smartraveller.gov.au and airline websites for the latest information. If you wish to make a claim for losses incurred during the prior alert period, use our online claim form and submit all relevant supporting documentation.
A terrorist attack occurred in Paris on 13 November 2015.
If you have been injured as a result of the recent attacks, contact our 24-hour Emergency Assistance team immediately.
Follow DFAT advice at smartraveller.gov.au and local media for the latest security information. Remain vigilant in Paris by minimising movement in public places and following the instructions of local authorities.
Claims will be assessed in accordance with the PDS. Limits, conditions and exclusions apply.
If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
Virgin Australia and Jetstar cancelled all flights to and from Denpasar Bali on 3 November 2015 due to volcanic ash from Mt Rinjani. The volcano has been erupting since 25 October.
Policies purchased before 5PM AEDT on 3 November 2015:
Policies purchased after 5PM AEDT on 3 November 2015 will not pay any claim connected with the Mt Rinjani volcanic ash cloud.
Contact your airline for the latest flight information. Monitor local media and follow the instructions of authorities.
Monitor DFAT advice at smartraveller.gov.au. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
Mt Raung volcanic ash cloud has caused significant flight disruptions affecting travel to Bali.
Policies purchased between 10AM EST on 3 July 2015 and 17 July 2015: Mt Raung is excluded ? the event was known at the time of purchase.
Policies purchased between 18 July 2015 and 9:59AM EST on 5 August 2015:
Contact your airline for the latest flight information. Monitor local media and follow the instructions of authorities.
Monitor DFAT advice at smartraveller.gov.au. If you wish to make a claim, use our online claim form and submit all relevant supporting documentation.
1Cover ® is a registered trademark of 1Cover Pty Ltd. 1Cover Pty Ltd ABN 91 105 954 265, is an authorised representative of Coffre-Fort Pty Limited ABN 66 125 358 518, AFS Licence No. 472457. 1Cover is located at Level 1, 332 Kent Street, Sydney NSW 2000. Before you buy, please read the Product Disclosure Statement and Target Market Determination. Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the Product Disclosure Statement (‘PDS’). Before you purchase, please note in particular, the eligibility criteria, travel warnings in place and limitations to claim under multiple policy sections.
This insurance is underwritten by HDI Global Specialty SE, a company registered in Germany acting through its Australian branch, HDI Global Specialty SE – Australia, ABN 58 129 395 544, AFSL 458776.
AU
NZ