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Hearing Impaired

We understand that customers may require access to our services in different ways. We are committed to providing an environment where customers can easily interact with us. 

We have online chat where you can type messages to a real human Mon to Fri 9am to 5pm AEST, or you can email us us here.

If you are deaf or find it hard to hear or speak with people who use a phone, the National Relay Service (NRS) may be able to help.

Interpreter Services

We are committed to providing an environment where customers can easily interact with us. If you would like to discuss your insurance needs in a language other than English, you will need to use an interpreter service.

You're welcome to have someone you trust interpret for you, just confirm with us that they will be liasing on your behalf.  If you don’t have anyone around who can interpret for you, you contact Translating and Interpreting Service (TIS National) or calling 1300 041 474

Vulnerable Customers

Prioritising and ensuring the safety of our customers is deep-rooted in our D.N.A.  We will always strive to support customers in difficult times with sensitivity, flexibility, empathy and care.  As part of our ongoing commitment to vulnerable customers, we have a number processes and resources in place to provide extra support.