UK Travel Insurance

• Who do I Call In An Emergency in UK?

• If you require immediate medical attention or have been a victim of crime, please contact the relevant local emergency services.  You should also prioritise your organs and safety over your belongings and seek urgent medical attention where required.
  
  In United Kingdom, the emergency services number is 999
  In Europe, the emergency services number is 112
  
  If you need our support, you can contact our Emergency Assistance team 24/7.

• Can I Apply To Extend My Travel Insurance Policy While I’m Away?

• Yes, of course. If you want to extend your policy while you’re in the UK, the easiest way to do this is via the Policy Manager.
  You'll need your policy number (available in the email confirming your policy), and a few other simple details. Log-in and extend your trip, add destinations, or buy add ons/extras.
  
  Make sure you extend your policy before it expires (please keep in mind Australian AEST/AEDST).
  
  If you have trouble, you can email us at [email protected]
  
  Please note there may be instances where a policy extension is not available. 

• Won't The RHCA Cover Me If I Require Medical Assistance In the uK?

• The reciprocal health care agreement (RHCA) lets Medicare card-holding Australians access limited medical services in certain countries. This means Medicare-eligible Australians in the UK are covered for in-patient public hospital treatments and accommodation.
  
  But the RHCA won't cover any prescription medicines or supplies, certain medical treatments you require such as outpatient treatments or all private hospital services.
  
  It won't cover new or amended flight costs if you need to change your travel plans or the cost to fly a loved one to be with you.
  
  The RHCA also doesn't cover emergency evacuation, repatriation, or any dental costs. You can find out more here. 

• Will You Pay My Hospital Bills If I get Sick Or Injured In the UK?

• In circumstances where the claim is approved, we can then provide written guarantees of payment of reasonable expenses for emergency hospitalisation that may be required while you are in the UK.
  
  If you are hospitalised, or if you are treated as an outpatient, or if the total cost of the treatment will exceed $1000, please contact our emergency assistance service as soon as possible to obtain their prior approval.
  
  Please refer to the PDS and policy schedule and check if your sickness or injury is a claimable event and is covered.

• What Do I Do If I'm robbed In The UK?

• If you are robbed while you’re on holiday, you should report the theft to the police or nearest local authority immediately. You will also need to obtain a written report to be used as supporting documents for your claim. 

• I’m in the UK and the airline has lost my luggage. Will 1Cover Replace The Items?

• If you are entitled to be reimbursed by the bus line, airline, shipping line or rail authority you were travelling on when the loss, theft, misplacement or damage occurred, then your travel insurance may not cover you.
  
  However, if you are not reimbursed the full amount of your claim, we will assess your claim and you may be entitled to be paid the difference between the amount of your loss and what you were reimbursed, up to the limit of your cover (allowing for depreciation due to age, wear and tear).

• What Is Covered Under Rental Vehicle Excess Cover?

• Our Comprehensive, Overseas Frequent Traveller, and Already Overseas policies, rental vehicle insurance excess cover is not included automatically. Under these policies, you can add cover for rental vehicle insurance excess up to $10,000 by paying an additional premium.

• What Happens If I Encounter Terrorism Or Political Unrest in the UK?

• In the event of a terrorist attack or political unrest, there is no cover for cancellation fees and lost deposits, disruption of journey or alternative transport expenses.
  
  However, if you do get caught up in an unforeseen event while you are in the UK and you are injured, cover is available for all necessary medical/hospital expenses.

• I’m Travelling To Multiple Countries including the UK. Do I Need To List All My Destinations?

• When you apply for a policy you need to tell us where you are travelling to. The premium you pay for the policy depends on your destination(s). The policy only covers loss, injury or illness which occurs in the countries you have told us you will visit. 
  
  If you're travelling to multiple countries (inluding Europe and the UK) you need to nominate the countries when you are applying for cover. 
  
  If you’re going on a cruise, you must select the appropriate cruise region for where you are travelling and pay an additional premium for travel on a cruise vessel by purchasing the Cruise Pack. If you don't purchase a cruise pack, you won't be covered while on the ship. There is, however, no cover under any sections of the policy when you are on a cargo ship or freighter.

• I travel to the UK  a few times a year. What’s the best policy for me?

• We have a policy called Frequent Traveller which allows you to take as many trips under the one policy for 12 months and enjoy comprehensive cover on each one. There is a limit to the maximum length of each trip on these policies. You can travel to one or more destinations with this policy. 
  
  Find out more about our annual travel insurance policies here.

• Can I Get Extra Cover For My High-Value Items?

• Laptop computers, cameras, mobile phones…they’re all things we need on at home and on holiday. That’s why you can choose a bit of extra protection for your can’t-live-withouts. All you need to do is include and specify certain high-value items that aren't automatically covered when you're buying your policy.
  
  Note: the items cannot be older than 12 month, and you can't specify items like jewellery, watches, bicycles and watercraft (apart from surfboards).

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